Bank of Ireland is writing 16,000 apology letters to customers after failing to properly record and report customers’ overdrafts as being fully cleared.
The Bank continued to show overdrafts as “active” rather than “closed.”
The apology letters note that the error has been corrected but do not offer any level of compensation or redress.
Customers may have been adversely affected by this error if you applied for and were refused credit before the Bank took the steps to correct your Credit record. This may have negatively impacted your financial health and led to other losses.
If so, it may be worth taking the matter further and writing a formal complaint to the Bank setting out your position and how you have been impacted.
We are assisting clients with complaints and will take the complaint as far as possible to ensure you get more than just an apology.
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Anthony Joyce
Anthony founded Anthony Joyce & Co. Solicitors in March 2004 in the oldest part of Dublin known as the Liberties. He is focused on building the practice in certain niche areas of law such as financial litigation and personal insolvency. Entrepreneurship is in his blood and he is on the board of a number of start-ups. If Anthony is not available he could be watching a SpaceX rocket launch, spending time with his two children or playing 5-a-side.
